1. Introduction
Slab ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
By using our website and services, you consent to the data practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, business name, and mailing address
- Account Information: Username, password, and account preferences
- Business Information: Company details, industry, marketing goals, and budget information
- Communication Data: Messages, feedback, and support communications
- Payment Information: Billing address and payment method details (processed securely through third-party providers)
2.2 Technical Information
We automatically collect certain technical information when you use our website:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on pages, click-through rates, referral sources
- Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies
- Location Data: General geographic location based on IP address
2.3 Social Media Information
When you use our social media marketing services, we may collect:
- Social media account information and credentials (with your permission)
- Content, images, and posts you authorize us to manage
- Analytics and performance data from social media platforms
- Audience insights and engagement metrics
3. How We Use Your Information
We use the collected information for the following purposes:
3.1 Service Provision
- Provide and maintain our social media marketing services
- Create and manage your account and dashboard
- Process payments and manage billing
- Deliver customer support and respond to inquiries
- Customize our services to your specific needs and preferences
3.2 Communication
- Send service-related notifications and updates
- Provide marketing materials and promotional offers (with consent)
- Respond to your questions and requests
- Send important policy or service changes
3.3 Improvement and Analytics
- Analyze website and service usage to improve user experience
- Develop new features and services
- Conduct research and analytics for business improvement
- Monitor and prevent fraud and security threats
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
4.1 Service Providers
We may share information with trusted third-party service providers who assist us in:
- Payment processing
- Email marketing and communication
- Analytics and performance monitoring
- Customer support services
- Technical infrastructure and hosting
4.2 Social Media Platforms
With your authorization, we share necessary information with social media platforms to:
- Manage your social media accounts
- Publish content on your behalf
- Access analytics and performance data
- Run advertising campaigns
4.3 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Protect the rights, property, or safety of our users
- Prevent fraud or illegal activities
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure servers and network infrastructure
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Employee training on data protection and security
- Incident response procedures for security breaches
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records for legitimate purposes
Specifically:
- Account Information: Retained while your account is active and for 3 years after account closure
- Payment Information: Retained for 7 years for tax and accounting purposes
- Communication Records: Retained for 2 years for customer service purposes
- Marketing Data: Retained until you opt out or for 5 years, whichever is sooner
7. Your Rights and Choices
You have the following rights regarding your personal information:
7.1 Access and Portability
- Request access to your personal information
- Receive a copy of your data in a portable format
- Request information about how your data is processed
7.2 Correction and Updates
- Update or correct inaccurate personal information
- Add missing information to your profile
- Request verification of data accuracy
7.3 Deletion
- Request deletion of your personal information
- Close your account and associated data
- Remove specific information from our systems
7.4 Marketing Communications
- Opt out of marketing emails and communications
- Choose your communication preferences
- Unsubscribe from promotional materials
7.5 Data Processing Restrictions
- Object to certain types of data processing
- Restrict the use of your information for specific purposes
- Withdraw consent for data processing (where applicable)
To exercise these rights, please contact us at [email protected] or through our contact form.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website:
8.1 Types of Cookies
- Essential Cookies: Required for basic website functionality
- Performance Cookies: Help us understand how you use our website
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements
8.2 Managing Cookies
You can control cookies through your browser settings. However, disabling cookies may affect website functionality. Most browsers allow you to:
- View and delete cookies
- Block cookies from specific websites
- Block third-party cookies
- Set preferences for cookie acceptance
9. Third-Party Links and Services
Our website may contain links to third-party websites and services. This Privacy Policy does not apply to these external sites. We recommend reviewing the privacy policies of any third-party services you use.
We integrate with various social media platforms and third-party tools. Each platform has its own privacy policy and data handling practices that govern their use of your information.
10. Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we discover that we have collected information from a child under 16, we will delete it immediately.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
11. International Data Transfers
Your information may be processed and stored in countries other than Nigeria. When we transfer your information internationally, we ensure adequate protection through:
- Standard contractual clauses
- Adequacy decisions by relevant authorities
- Other appropriate safeguards
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying notices on our platform
The "Last Updated" date at the top of this policy indicates when the most recent changes were made. We encourage you to review this policy periodically.
13. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
14. Governing Law
This Privacy Policy is governed by the laws of the Federal Republic of Nigeria. Any disputes arising from this policy will be resolved in the competent courts of Lagos State, Nigeria.
15. Compliance
We are committed to complying with applicable data protection laws and regulations, including but not limited to:
- Nigeria Data Protection Regulation (NDPR)
- General Data Protection Regulation (GDPR) where applicable
- Other relevant local and international privacy laws
