Terms of Service

These terms govern your use of Slab services. Please read them carefully before using our platform.

Last Updated: December 1, 2024

1. Acceptance of Terms

By accessing or using Slab ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service. By using our services, you represent that you are at least 18 years old and have the legal capacity to enter into these Terms.

2. Description of Service

Slab provides social media marketing services including but not limited to:

  • Social media strategy development and consultation
  • Content creation and scheduling
  • Social media account management
  • Analytics and performance reporting
  • Advertising campaign management
  • Community management and engagement
  • Training and educational resources

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice.

3. User Accounts and Registration

3.1 Account Creation

To access certain features of our Service, you must create an account. When creating an account, you must:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Maintain the security and confidentiality of your login credentials
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized use of your account

3.2 Account Eligibility

You may not create an account if:

  • You are under 18 years of age
  • You have been previously banned from our services
  • You are prohibited from using our services by law
  • You intend to use our services for illegal or fraudulent purposes

3.3 Account Termination

We may suspend or terminate your account at any time for violations of these Terms or for any other reason at our sole discretion. You may also delete your account at any time through your account settings.

4. User Responsibilities and Conduct

4.1 Acceptable Use

You agree to use our Service only for lawful purposes and in accordance with these Terms. You agree not to:

  • Violate any applicable laws, regulations, or third-party rights
  • Engage in fraudulent, deceptive, or misleading activities
  • Spam, harass, or abuse other users or third parties
  • Distribute malware, viruses, or other harmful code
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the Service or servers
  • Use the Service to compete with or replicate our business

4.2 Content Standards

All content you provide through our Service must:

  • Comply with applicable laws and regulations
  • Respect intellectual property rights
  • Be appropriate for the intended audience
  • Not contain harmful, offensive, or inappropriate material
  • Not promote illegal activities or violate platform guidelines

4.3 Social Media Platform Compliance

You agree to comply with the terms of service and community guidelines of all social media platforms where we manage your presence, including but not limited to Facebook, Instagram, Twitter, LinkedIn, TikTok, and YouTube.

5. Service Terms and Billing

5.1 Service Plans

We offer various service plans with different features and pricing. Service plan details, including features, limitations, and pricing, are available on our website and may be updated from time to time.

5.2 Payment Terms

  • Billing Cycle: Services are billed monthly or annually as specified in your plan
  • Payment Methods: We accept various payment methods as displayed during checkout
  • Auto-Renewal: Subscriptions automatically renew unless cancelled before the renewal date
  • Price Changes: We may change prices with 30 days' notice to existing customers
  • Taxes: Prices may not include applicable taxes, which are your responsibility

5.3 Refunds and Cancellations

  • Cancellation: You may cancel your subscription at any time with 30 days' notice
  • Refunds: Refunds are provided only as required by law or at our sole discretion
  • Service Credits: We may provide service credits for qualifying service disruptions
  • Partial Months: No refunds for partial months of service

5.4 Service Level Agreement

We strive to maintain high service availability, but we do not guarantee uninterrupted service. We aim for:

  • 99% uptime for our platform and dashboard
  • 24-hour response time for support requests during business hours
  • Monthly performance reports delivered within 5 business days

6. Intellectual Property Rights

6.1 Our Intellectual Property

The Service and its original content, features, and functionality are owned by Slab and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

6.2 Your Content

You retain ownership of any intellectual property rights in content you provide to us. However, by providing content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute your content solely for the purpose of providing our services.

6.3 Third-Party Content

You are responsible for ensuring that any third-party content you use has proper licensing and permissions. We are not responsible for any claims related to unauthorized use of third-party content.

6.4 Trademark Usage

You grant us permission to use your company name, logo, and trademarks solely for the purpose of providing our services and as case studies or testimonials (with your express consent).

7. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Service, you consent to the collection and use of your information as described in our Privacy Policy.

7.1 Data Security

We implement appropriate security measures to protect your data, but we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

7.2 Data Backup and Recovery

While we maintain regular backups, you are responsible for maintaining your own copies of important data. We are not liable for data loss.

8. Disclaimers and Limitations of Liability

8.1 Service Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • IMPLIED WARRANTIES OF MERCHANTABILITY
  • FITNESS FOR A PARTICULAR PURPOSE
  • NON-INFRINGEMENT
  • ACCURACY OR COMPLETENESS OF CONTENT
  • UNINTERRUPTED OR ERROR-FREE OPERATION

8.2 Results Disclaimer

While we strive to deliver excellent results, we do not guarantee specific outcomes from our social media marketing services. Results may vary based on numerous factors including industry, competition, market conditions, and platform algorithm changes.

8.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SLAB.COM.NG SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

  • Loss of profits or revenue
  • Loss of data or information
  • Business interruption
  • Loss of opportunities
  • Reputation damage

Our total liability for any claim arising from these Terms or the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

9. Indemnification

You agree to defend, indemnify, and hold harmless Slab, its affiliates, officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney's fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your content or materials
  • Your violation of any third-party rights
  • Any fraudulent or illegal activities

10. Third-Party Services and Platforms

10.1 Platform Dependencies

Our services depend on third-party social media platforms. Changes to these platforms' terms, APIs, or policies may affect our ability to provide certain services. We are not responsible for disruptions caused by third-party platforms.

10.2 Third-Party Tools

We may use third-party tools and services to enhance our offerings. These tools are subject to their own terms and conditions, which you may need to accept separately.

10.3 Integration Risks

You acknowledge that social media platform integrations carry inherent risks, including potential account restrictions or suspensions. We will work to minimize these risks but cannot guarantee they will not occur.

11. Confidentiality

11.1 Mutual Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or confidential information shared during the course of our business relationship.

11.2 Client Information

We will not disclose your confidential business information to third parties without your consent, except as required by law or as necessary to provide our services.

11.3 Non-Disclosure

Our employees and contractors are bound by confidentiality agreements and are required to protect your information.

12. Termination

12.1 Termination by You

You may terminate your account and these Terms at any time by providing 30 days' written notice and cancelling your subscription through your account settings.

12.2 Termination by Us

We may terminate your account and these Terms immediately if:

  • You violate these Terms
  • You fail to pay fees when due
  • You engage in fraudulent or illegal activities
  • We determine termination is necessary to protect our business or other users

12.3 Effects of Termination

Upon termination:

  • Your access to the Service will be discontinued
  • You remain liable for all charges incurred before termination
  • We may delete your account data after a reasonable period
  • Provisions regarding confidentiality, indemnification, and limitations of liability will survive

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to conflict of law principles.

13.2 Jurisdiction

Any disputes arising from these Terms or the Service will be subject to the exclusive jurisdiction of the courts of Lagos State, Nigeria.

13.3 Alternative Dispute Resolution

Before pursuing litigation, parties agree to attempt resolution through mediation or arbitration as mutually agreed upon.

14. Force Majeure

Neither party shall be liable for any failure or delay in performance under these Terms due to events beyond their reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, government regulations, or internet service provider failures.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes by:

  • Posting the updated Terms on our website
  • Sending email notifications to registered users
  • Displaying prominent notices in our platform

Continued use of the Service after changes constitutes acceptance of the modified Terms. If you do not agree to the changes, you should discontinue use of the Service.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

17. Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

18. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on the Service, constitute the entire agreement between you and Slab concerning the Service and supersede all prior or contemporaneous communications and proposals.

19. Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms at any time without notice to you.

20. Contact Information

For questions about these Terms, please contact us: